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Managing Performance Appraisal Systems (Human Resource Management in Action)
by Gordon C. Anderson / Published 1993
Management of human resources : a systems approach to personnel management
by William P. Anthony
People Styles at Work by Robert Bolton and Dorothy Grover Bolton. AMACOM Books, 192 pages, $16.95 (paper).
Most people don't get stuck in professional ruts or backwaters because of incompetence, but because they can't get along with others.This book shows that you fit into one of four groups -- analyticals, drivers, expressives, and amiables. It shows which group you're in, and -- more important -- how to deal with those in the other groups. Best Business Books, 1996
Human Resources Management and the Total Quality Imperative
Carla C. Carter / Hardcover / Published 1994 / Amazon.com: $59.95
Responsible Managers Get Results by Gerald W. Faust, Richard I. Lyles, and Will Phillips. AMACOM, 238 pages, $24.95.
Build an organization of responsible managers and other employees. That means being responsible for results, not activities. It means being responsible to customers by giving them the results they expect -- or even better. You can do this by motivating managers and other employees, using the methods of these three authors. Best Business Books, 1998
The 8 Practices of Exceptional Companies : How Great Organizations Make the Most of Their Human Assets
Jac Fitz-Enz / Hardcover / Published 1997 / Amazon.com: $17.47 ~ You Save: $7.48 (30%)
Performance Appraisal (2nd ed.) by Henderson, Richard I.,1984.
If you must administer a performance appraisal system -- and cannot get your boss to do away with it, then this is a good book to learn the generally accepted why and how.
The New Battle over Workplace Privacy by William S. Hubbartt. AMACOM, 271 pages, $27.95.
Here are practical solutions to all to common business problems in the workplace: thefts, workplace violence, and fast-changing employee rights. Learn, too, where you stand on your employees' use of the Internet. (It can be dangerous for you.) Best Business Books, 1998
The Service Industry Idea Book : Employee Involvement in Retail and Office Improvement
Japan Human Relations Association (Editor) / Published 1990
Human Resource Management Perspectives on TQM : Concepts and Practices
Stephen B. Knouse (Editor) / Hardcover / Published 1996 / Amazon.com: $40.00
Now Hiring! by Steve Lauer and B. Jack Gebhardt. AMACOM, 192 pages, $17.95.
Lauer is a successful franchise owner with thirty-six Subway outlets. Here he, along with business writer Gebhardt, reveals how, thanks to changing demographics and a large number of unmotivated young people, small business owners are having serious difficulty hiring good-quality entry-level workers. For those business owners, Lauer and Gebhardt show how to hire and keep good entry-level workers despite the crunch. Best Business Books, 1996
Complete Manual for Recruiting, Hiring and Retaining Quality Employees
Joseph D. Levesque / Hardcover / Published 1996 / Amazon.com: $48.96 ~ You Save: $20.99 (30%)
Personnel/Human Resource Mgt, 6th ed.
R. L. Mathis & J. H. Jackson / West Pub. Co., St. Paul, 1991.
Healthy Company : Eight Strategies to Develop People, Productivity, and Profits
Robert H. Rosen / Paperback / Published 1992 / Amazon.com: $16.95
The People Principle by Ron Willingham. St. Martin's Press, 262 pages, $22.95.
Want to boost the productivity of your company? Here's a method of coaching that gets employees to believe in themselves, accept responsibility for their problems, and set their own goals. But first you must learn to be the kind of person people want to follow. You can do it. Best Business Books, 1998
Time Management : Introduction to Franklin Systems
Richard Winwood / Published 1990
Systematic Succession Planning
By Wolfe, Rebecca Luhn , ISBN:1560523808, 01-SEP-96, CRIS $7.75
Peacemaking : A Systems Approach to Conflict Management
Lynn Sandra Kahn / Paperback / Published 1988 / Amazon.com: $23.50 (Special Order)
The Conflict Positive Organization
Tjosvold, Dean. / Addison-Wesley (OD Series), 1991.
If you do not want to get shot by an employee, you may want to take a close look at this book and others like it.
Human Motivation
Managing Your Mind by Gillian Butler, Ph.D., and Tony Hope, M.D. Oxford University Press, 438 pages, $19.95.
An amazing compendium of advice by two Oxford University researchers. They tell how to beat stress, quit smoking, build your self-esteem and self-confidence, counter anxiety and depression, be assertive, make decisions, manage your time, and a whole lot more. Best of all, the advice they give is backed by clinical experience. These two know what works. Best Business Books, 1995
Choice Theory : A New Psychology of Personal Freedom
William Glasser / Hardcover - 224 pages 1 Ed edition (February 1998) / HarperCollins Publishers; ISBN: 0060191090 / Amazon.com: $16.10
Mixed reviews - an update on Control and Reality Theories. Some say read this book first if you are unfamiliar with his work as if encompasses previous work on the subject. If you are familiar with his work, some parts will be repetitive.
Control Theory in the Practice of Reality Therapy : Case Studies
Naomi Glasser / Paperback / Published 1989 / Amazon.com: $10.80
The Control Theory Manager : Combining the Control Theory of William Glasser With the Wisdom of W. Edwards Deming to Explain Both What Quality Is ;
Excellent. William Glasser / Paperback / Published 1995 / Amazon.com: $8.00 ~ You Save: $2.00 (20%)
Improve Your People Skills by Peter Honey
This book was recommended to us by an enthusiastic BDA member who believes it is a lot more than just another book on self-improvement. For a change it is also a British book! The book is about behaviour. The line taken is that, as far as other people are concerned, you are your behaviour. It certainly makes a fascinating read! 177pp 1988
No Contest: The Case Against Competition by Alfie Kohn
This famous book is perhaps best advertised by Dr Deming who said of it: "We have been in prison from wrong teaching. By perceiving that cooperation is the answer, not competition, Alfie Kohn opens up a new world of living. I am deeply indebted to him." The case presented is both comprehensive and compelling. This book is extremely well researched and makes a powerful case that "healthy competition" is a contradiction in terms. 325pp 1986
ISBN 0 395 63125 4 ; Ref.No. B53 £14.00 PB Reading Class B
Punished by Rewards by Alfie Kohn
Following the trailblazing No Contest_The Case Against Competition, Alfie Kohn now challenges the traditional reliance on carrot-and-stick psychology in this provocative, disturbing and fascinating indictment of rewards in the home, school and at work. Dr. Deming provided a strong endorse-ment of this book, which is amusingly subtitled: "The Trouble with Gold Stars, Incentive Plans, A's, Praise and Other Bribes". 397pp 1993
ISBN 0 395 65028 2 ; Ref.No. B60 £22.50 HB Reading Class B
Human Motivation-The Key Factor for Management by Yoshio Kondo
Those who asked Dr Deming about "motivation" often received a rather short answer: "If managers didn't demotivate their people, they wouldn't need to worry so much about motivating them!" Actually the reader will find much in this little book which relates to recognising and thus avoiding or ridding ourselves of these demotivators, thus clearing the way to build on people's natural intrinsic motivation. This book is greatly admired amongst many BDA members and is specially imported from Japan. 186pp 1991 / ISBN 0 395 65028 3
A Great Place to Work : What Makes Some Employers So Good--And Most So Bad
Robert Levering / Paperback / Published 1990 ; Amazon.com: $7.96 ~ You Save: $1.99 (20%)
The Healing Manager : How to Build Quality Relationships & Productive Cultures at Work
William Lundin, Kathleen Lundin / Hardcover / Published 1993 / Amazon.com: $19.57 ~ You Save: $8.38 (30%)
Driving Fear Out of the Workplace : How to Overcome the Invisible Barriers to Quality, Productivity, and Innovation
Kathleen D Ryan and Daniel K Oestreich
Drawing on in-depth interviews with 260 managers and employees from a diverse range of 22 companies, Ryan and Oestreich provide much good advice on how to make progress with the 8th of Deming's 14 Points. The book is subtitled: "How to Overcome the Invisible Barriers to Quality, Productivity and Innovation" and is filled with many suggestions and insights. "Quality is impossible when people are afraid to tell the truth." 253pp 1991
ISBN 1 55542 509 7 ; Ref.No. B40 £18.00 PB Reading Class C / Paperback (The Jossey-Bass Management Series) / Published 1993 / Amazon.com: $15.20 ~ You Save: $3.80 (20%)
SuperMotivation by Dean R. Spitzer. AMACOM Books, 224 pages, $22.95.
How do you get your employees to do more than just the minimum? According to Dean Spitzer, the problem lies in your organization, not in your people. Spitzer outlines the systems and programs you need to get high performance from subordinates. He explains the psychology behind motivation; how to uncover demotivators; and how to use such things as training, rewards, and evaluation as tools to release energy in your people. Best Business Books, 1995
Managerial motivation and compensation; a selection of readings
by Henry L. Tosi
The Trust Factor by John O Whitney
Subtitled: "Liberating Profits and Restoring Corporate Vitality". Dr Deming wrote of the book: "John Whitney brings home in concrete fashion the tremendous cost of the prevailing system of management. He helps us examine our current systems to see how lack of trust adversely affects every aspect of our business. He helps us to look through the lens of Profound Knowledge so that we may begin to manage our organisations in a spirit of cooperation and win-win." This book is particularly interesting because it is written by a famous corporate turn-around specialist in America. He simply says: "Mistrust doubles the cost of doing business." 235pp 1994 / ISBN 0 07 070017 06 ; Ref.No. B82 £21.00 HB Reading Class B
Employee Motivation by Robert Wubbolding
This book is a practical guide to help managers in the task of holding a mirror before employees and asking them to observe their behaviour. This feat is accomplished by a delivery system that is immediately usable, down-to-earth, humane and empathetic. The ideas described bring Deming's "chain reaction" into the coaching arena and centres on how to improve quality by coaching workers effectively. A highly accessible and practical read. 120pp 1995 / ISBN 0 945320 48 5 ; Ref.No. B98 £14.00 PB Reading Class C
Managing People is Like Herding Cats by Warren Bennis. Executive Excellence Publishing, 236 pages, $24.95.
Bennis holds the leadership author crown, and in this book he shows why. It's timely, offering excellent insight on the crisis in leadership today, and how to avoid disaster when implementing change. (You'll also learn whether you have what it takes to be a true leader. That alone could be worth the price of the book.) Best Business Books, 1997
Stewardship: Choosing Service over Self-Interest, by Peter Block. San Francisco: Barrett-Koehler,1996. 264 pgs, $16.95.
Exceptional views bring us back to reality with a jolt. In the new age, why is leadership a dysfunctional concept? If we are to develop our team to the full, how can we do so with appointed leaders? If the job of managers is service - to customers, to suppliers, to workers, to colleagues, to bosses - then we need to re-define our approach to management and leadership.
Real People, Real Work by Lee Cheaney and Maury Cotter
Subtitled: "Parables on Leadership in the Nineties", this is an easy-to-read book of short stories with each one producing some remarkably telling messages. It includes questions for use in group discussions on leadership and is excellent for in- company training purposes. As Peter Scholtes said: "This book can be a rich resource for all of us who are ready to learn everyday lessons from everyday people". 150pp 1991 / ISBN 0945320 11 6 ; Ref.No. B37 £12.00 PB Reading Class C
First Things First by Stephen R Covey
Very good.
The author suggests that the important things for most of us are "to live, to love, to learn, to leave a legacy". Putting first things first is at the very heart of life, and this book transcends the traditional time management prescriptions of faster, harder, smarter and more. Rather than offering you another clock, this book provides you with a compass. This is really a self-improvement book in much the same way as The Seven Habits of Highly Effective People. 373pp 1994 / ISBN 0 671 86441 6 ; Ref.No. B65 £19.00 HB Reading Class C
Principle-Centered Leadership by Stephen R Covey
Very good.
On the front cover of this book is found the familiar saying: "Give a man a fish, and you feed him for a day; teach him how to fish, and you feed him for a lifetime." In this guide to personal fulfilment and professional success, Covey invites readers to centre their lives and leadership around timeless principles which are closely related to parts of Deming's management philosophy. 332pp 1990 / ISBN 0 671 79280 6 ; Ref.No. B45 £12.00 PB Reading Class B
The Seven Habits of Highly Effective People by Stephen R Covey
Very good.
This book was a number one national best-seller in the USA and many of our members speak very highly of it. This book's purpose can be expressed as the achievement of peace of mind within and building trust without. It provides an holistic, integrated approach to solving personal and professional problems by learning and adopting principles rather than merely practices. 358pp 1989 / ISBN 0 671 70863 5 ; Ref.No. B51 £12.00 PB Reading Class C
List: $14.00 ~ Amazon.com: $11.20 ~ You Save: $2.80 (20%)
The Leader of the Future by The Drucker Foundation. Jossey-Bass, Inc., 319 pages, $25.
Essays by our leading management thinkers -- including Drucker, Covey, and Handy -- on what skills leaders need to succeed in the coming years. You'll find "doers" in this summary as well, like Pollard of ServiceMaster and DeCrane of Texaco, who show how to lead from the trenches. Best Business Books, 1996
Maximum Leadership by Charles M. Farkas and Philippe De Backer. Henry Holt, 287 pages, $25.
Farkas and De Backer interviewed CEOs the world over with one goal in mind: To discover how they add value to their companies day in and day out. With its many lessons you can put to use today, this one will boost your career. Best Business Books, 1996
Leading Change (sic)by John P. Kotter. Harvard Business School Press, 224 pages, $24.95.
A world-renowned expert on leadership and author of six bestselling business books, Harvard professor Kotter offers an eight-step action plan to create change. The key: leaders have to stop managing and start leading. Best Business Books, 1996
Leading Change by James O'Toole . Jossey-Bass, Inc., 273 pages, $25.
O'Toole shows that leadership based on integrity, honesty, and respect is the only way to gain the commitment and loyalty of your people. That means letting them participate in decisions and giving them freedom to achieve results their own way. Must reading for change agents and managers who wonder why they can't get results. One of the most literate and erudite business books in some time. Best Business Books, 1995
Becoming a Master Manager
Quinn, R.E. et. al., Wiley, 1990
Excellent models and insights into the multi-faceted nature of leadership.
Profiles in Quality by Louis E Schultz
Subtitled: "Learning from the Masters", this book is divided into three sections. The first is about the Americans: Shewhart, Deming, Juran, Sarasohn, Mogensen, Feigenbaum, Crosby, and Tribus. The second section is about the Japanese: Ishikawa, Mizumo, Ikao, Taguchi and Kano. The third section is called "The Rings of Management" which, although interesting, sits rather oddly with the first two sections. A good book as a scene-setting background. 268pp 1994
ISBN 0 527 76238 5 ; Ref.No. B68 £19.50 HB Reading Class C
The Human Element : Productivity, Self-Esteem, and the Bottom Line (The Jossey-Bass Management)
Will Schutz / Hardcover / Published 1994 ; Amazon.com: $19.25 ~ You Save: $8.25 (30%)
The Leadership Triad by Dale E. Zand. Oxford University Press, 221 pages, $25.
High-performance leaders must have three elements: knowledge, trust, and power. That means having knowledge, knowing where to look for more, and knowing how to use it. It means creating the trust that fosters open communication in the workplace. Finally, it means the power, not to bark orders, but to act as a consultant in an knowledge-driven company and get the work done. Here's a guidebook for the manager, at whatever level, who is trying to succeed with the new methods expected of leaders today. Best Business Books, 1997
Stress for Success by James E. Loehr. Times Business, 260 pages, $25.
Here's a positive approach to today's stress. Make it work for you. Loehr starts by getting you to know yourself better. Excellent if the long hours, the fear of downsizing, the demands at home and the office are getting you down. Best Business Books, 1997
The Truth About Burnout by Christina Maslach and Michael P. Leiter. Jossey Bass., Inc., 256 pages, $25.
The authors blame today's stress epidemic on the changing environment in workplaces, then tell the bosses how they can ease that stress and benefit both the company and the employees. This book is practical, clear, and helpful. It could be worth millions to the company caught in a burnout crisis. Best Business Books, 1997
The First-Time Manager by Loren B. Belker
4th Edition. Paperback, 224 pages /
Business and Investment Editor's Recommended Book, 04/01/97
In the working world, top performers are regularly rewarded with promotions to management--whether they are prepared for the advancement or not. Loren Belker's bestselling primer on supervisory skills, The First-Time Manager, has long offered clear advice on leadership, motivation, discipline, and other tricks of the trade that are required of anyone in a supervisory position. Now in its fourth edition, the book features 11 new chapters that add an even more contemporary slant to his proven recommendations.
The Miami Herald :
Belker has distilled his 30 years of executive experience into a simple-to-read book full of wisdom...worthwhile not just for the first-time manager, but for any manager at any time.
Book Description :
Thousands of managers have learned the ropes with this classic primer on mastering supervisory skills! Now completely updated and expanded, The First-Time Manager is filled with expert information on all the basics of the job, from managing time and stress to motivating and counseling employees. Written in an easy-to-grasp conversational style, it includes 11 new chapters on
today's crucial issues, such as how to:
** develop an effective management style and master team-building skills
** recognize and appreciate the work of employees
** move beyond the organizational chart and see how things really get done
** get off to a good start by improving self-discipline
** maintain a clear perspective by balancing work with other interests.List: $17.95 ~ Amazon.com: $14.36 ~ You Save: $3.59 (20%)
The Bad Attitude Survival Guide by Harry E. Chambers. Addison-Wesley Longman, 288 pages paperback, $15.
Do you have employees who blame you and everyone else, but never themselves, when things go wrong? In changing them, recognize you're dealing with three problems: bad attitudes, poor performance, and resistance to change. Then follow this author's method of treating these challenges. It works. Best Business Books, 1998
Supervision: Working with People, 2nd Ed.
Catt, S.E. & D.S. Miller / Irwin, 1991
Supervising and Managing People (First Books for Business)
by Communications Affinity / Paperback
Synopsis:
Hiring and firing, running meetings, understanding Affirmative Action, setting goals, giving feedback, building team spirit, and more--here are the skills managers need to be successful in today's ever-changing workplace.List: $12.00 ~ Amazon.com: $9.60 ~ You Save: $2.40 (20%)
Mission Possible by Ken Leadership and the One-Minute Manager Blanchard and Terry Waghorn. McGraw-Hill, 228 pages, $22.
Want your company to keep growing? Form two teams, one managing the present, the other planning for the future. Set their missions and goals, then start them on the three-step process to achieve those goals. Best Business Books, 1997
TeamThink by Ava S. Butler. McGraw-Hill, 218 pages, $29.95.
The book jacket promises "72 ways to make good, smart, quick decisions in any meeting." Here you'll find how to organize a meeting, increase its productivity, hatch new ideas, make the best decisions, and evaluate the meeting's effectiveness. A lot of help here. Best Business Books, 1997
The Living Company by Arie de Geus. Longview Publishing, 215 pages, $24.95.
In this book, lessons can be learned by studying the many companies that die after a half-century and others that live on and on. Those that endure are "living work communities," not just out for profits, explains the author. Employees in a living work community may be diverse in backgrounds, but they share a common set of values. Too, they believe that achieving the company's goals will help them to achieve their own. Understand the difference between these companies and you can steeri your firm toward a centuries-long history of success. Best Business Books, 1997
Mastering the Art of Creative Collaboration by Robert Hargrove. McGraw-Hill, 253 pages, $24.95.
The formula for getting results: brainy specialists, enthused about their goal, working together and led by a "lateral leader" who shares decision making. Hargrove's step-by-step approach will work in your firm. Best Business Books, 1998
The Quality Team Concept in Total Quality Control
John M. Ryan / Published 1991
Why Teams Don't Work by Harvey Robbins and Michael Finley. Peterson's/Pacesetter Books, 240 pages, $20.95.
Many organizations turn to a team structure and wait for magic that never comes. Human relations is the main problem; team members bicker, fight, and pursue different goals. The authors explain what goes wrong on teams and what to do about it. Best Business Books, 1995
Making the Team: a Guide for Managers by Leigh Thompson. Prentice Hall.
Very useful analysis of extensive research into what works and what doesn't in teamworking. Used in UMUC in Europe course BMGT 484, Managing Teams in Organizations.
Empowered Teams : Creating Self-Directed Work Groups That Improve Quality, Productivity, and Participation (The Jossey-Bass Management Series)
Richard S. Wellins, et al / Paperback / Published 1993 / Amazon.com: $13.60 ~ You Save: $3.40 (20%)
Ackoff's Fables by Russell Ackoff
Russell Ackoff's experience of life so far is that most systems created to promote development actually prevent or retard it. The author has compiled this book of stories which in the main are true in order to give the reader an insight into how to beat such obstructive systems. The stories provide fun reading and also sharp insights into how to beat bureaucracy. 221pp 1991
ISBN 0 471 53194 4 ; Ref.No. B91 £17.00 HB Reading Class C
The Career Trap by Jeffrey G. Allen. AMACOM Books, 192 pages, $26.95.
After about ten years in any career, most people hit a wall. You either have to move up or move out, and usually moving on to a better job is the best (or only) choice. Allen shows you how to assess your skills, how to get a foot in the door, how to create enticing résumés and cover letters, how to mine your contacts for leads, and more. Allen, an expert in career issues, provides dozens of ways you can climb above a plateau -- with a nice kick in pay. Best Business Books, 1995
JobShift by William Bridges. Addison-Wesley, Inc., 258 pages, $22.
As traditional workplaces disappear, so do traditional jobs. Bridges explains how to thrive in the new workplace. Key: treating those you work with as customers and partners, and positioning yourself as an independent consultant. A career-saver. Best Business Books, 1995
Creating You & Co. by William Bridges. Addison-Wesley Longman, 185 pages, $22.
In this information age, says the author, you must think of yourself as a one-person company, You & Co. That means identifying your resources and capabilities, creating and delivering a service or product, then finding a market for those. Do this where you work or as you find a position in another company. Warning: Don't do this and you may find your job has disappeared. Best Business Books, 1998
Personal Magnetism by Andrew J. DuBrin. AMACOM, 208 pages, $16.95.
If you're going nowhere in your career, check the pull of your personal magnetism. This book will show you how to develop a captivating, charming, and inspiring personality that will attract the attention, affection, and respect of others. Most important, it will put you in a position to influence others. Don't miss DuBrin's ten ways to form bonds with people. Best Business Books, 1997
Stop Managing, Start Coaching by Jerry W. Gilley and Nathaniel W. Boughton. Irwin Professional Publishing, 224 pages, $25.
This summary teaches you how to coach -- provide the proper training, help and mentor employees to enhance their careers, and confront employees who aren't performing well. The result of your effort will be motivated, productive employees ready to take the initiative to do the highest-quality work. Best Business Books, 1996
Discipline Without Punishment by Dick Grote. AMACOM Books, 256 pages, $24.95.
Grote, former head of corporate training and development at Frito-Lay, offers a unique progressive-discipline program. The emphasis is on coaching an employee to superior performance. The final step is not a firing; it's a day off -- with pay -- to let the employee decide whether he or she is going to improve. The results of this program have been spectacular for those who've instituted it. Best Business Books, 1995
Getting a Grip on Tomorrow! by Mike Johnson. Butterworth Heinemann, 206 pages, $17.95.
Through reengineering and downsizing, companies are eliminating millions of middle-management positions. Yet there are still plenty of positions open for managers, author Johnson says. Only these new positions reflect a changing world of work - a world in which organizations are flatter and less bureaucratic, knowledge is more valued than competitivity, and the lifelong-employment contract no longer exists. This book shows you how to survive in this new world of work taking control of your career and acting proactively rather than reactively. Best Business Books, 1996
Delivering Effective Training Sessions Techniques for Productivity (50 Minute Series)
Geri. McArdle / Paperback / Published 1994 ; Amazon.com: $8.76 ~ You Save: $2.19 (20%)
Corporate Quality Universities : Lessons in Building a World-Class Work Force
Jeanne C. Meister / Hardcover / Published 1993 / Amazon.com: $29.75 ~ You Save: $12.75 (30%)
Creative Life Management : Stress Reduction for an Enhanced Quality of Life
Frieda Porat / Paperback / Published 1995 / Amazon.com: $7.96 ~ You Save: $1.99 (20%)
Total Recall : The Ultimate Guide to Memory Management
Gary Saxer, Ellen Sander / Published 1993
Even More Games Trainers Play : Experiential Learning Exercises
Edward E. Scannell, John W. Newstrom / Paperback / Published 1994 / Amazon.com: $19.96 ~ You Save: $4.99 (20%)
Kevin Trudeau's Mega Memory by Kevin Trudeau. William Morrow & Co., 288 pages, $23.
Lost your keys lately? This book will help you remember where they are -- at all times. More important, it shows business uses of a good memory: remembering names and details about people, presenting without notes, business intelligence, and learning languages. Best Business Books, 1996
Seven Survival Skills for a Reengineered World by William N. Yeomans. Dutton Signet, 344 pages, $24.95.
You didn't need these skills a few years ago, but you're dead in the water without them today. What are they? Skills like designing and taking charge of your career, managing stress, being able to write, speak -- and listen, working as a team member, and being an effective leader. Here's the starting point that heads you toward success. Best Business Books, 1997
Intellectual Capital by Thomas A. Stewart. Doubleday, 261 pages, $27.
Stewart says too many firms today think only of physical and financial assets. They ignore their intellectual capital, the talents of their employees, their information about customers and suppliers, their patents. He will show you how to evaluate them-- and make them grow. Best Business Books, 1997
The High-Value Manager : Developing the Core Competencies Your Organization Demands
Florence M. Stone, Randi Toler Sachs / Hardcover / Published 1996 / Amazon.com: $17.47 ~ You Save: $7.48 (30%)
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Phil Richardson; prichard@faculty.ed.umuc.edu Revised 24 Sep. 2001