Customer Service Management

BMGT-395 (3)

 University of Maryland
University College

Electronic Distance Education
Heidelberg, Germany
DE Term 3, 2002-2003; Dates: 27 Jan. - 16 May 2003
(3 sem. hours via Electronic Communications)

Course Locator Map

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(Drill "down" - to the right)


Phil's Place

 

 

 

 

Course Link

 Preview Syllabus Full Syllabus Schedule and Assignments Page
Syllabus and Guidance Link Page (Course Index Page) Books
 (some current, some dated)
Internet Resources

General Info on me

 Links to my web site
Phil's Posts Course Specific Information Week 1 assignments
General course guidance
General course guidance DE specific course guidance
DE specific course guidance Course Project Alternative 1 Hints and aids (like notes on a bulletin board)
Course Project Alternative 2

 

Phil Richardson; prichard@faculty.ed.umuc.edu ICQ: 56469537 Revised 23 Jan. 2003