Customer Service Management

BMGT-395 (3)

 University of Maryland
University College

Electronic Distance Education
Heidelberg, Germany
DE Term 3, 2002-2003; Dates: 27 Jan. - 16 May 2003
(3 sem. hours via Electronic Communications)

Phil's Postings

Greetings Initial Contact Week 1 Group Assignment
Schedule & Assignments Local Library Support Week 1 Individual Assignment
Course Project Alternative 1 WebTycho Guidance Reading WebTycho postings
Course Project Alternative 2 Using WebTycho Weekly Article/Web Site Report
BMGT-395 Index Page Individual Assignments Your Journal
BMGT-395 Locator Page Course Guidance Case Analysis Guidance
E-mail Attachments
DE E-mail Extras Exam Instructions
Phil's Place 		Documentation FAQs

Phil Richardson; prichard@faculty.ed.umuc.edu ICQ: 56469537 Revised 23 Jan. 2003